The wcash.pw website notifies website users that there is a risk of personal financial loss when owning and transacting in digital financial assets. The value of digital currencies is subject to strong volatility and there is a risk of losing money when exchanging, storing or investing in digital assets. So far, financial activities related to cryptocurrency are not regulated at the legislative level in the Russian Federation. When working with digital financial assets there are other risks that are not stipulated by this User Agreement and the Administration of the wcash.pw website.

1. General Provisions

1.1 This Agreement establishes the peculiarities of exchange services provided by the Online Service.

1.2 The Online Service means the Internet resource for exchanging virtual money - wcash.pw.

1.3 Users are defined as individuals who have agreed to cooperate with the Online Service.

1.4 In general reference the User and the Online Resource are referred to as Parties.

1.5 The Parties agree that this electronic Agreement has equal force with a written contract and is intended to regulate their relations in the process of consumption of exchange services.

1.6 The Agreement is considered to be a public offer, acceptance of which occurs through the User's application for services provided by the Online Service. The application is submitted through the web resource wcash.pw.

2. Subject of the Agreement

2.1 The online resource wcash.pw provides services, the list of which is specified in clause 4 of the Agreement, but the User is obliged to follow the standards set forth in clause 9 "Procedure of exchange operations". The services are provided in accordance with the Regulations, the provisions of which are specified in clause 5 of the Agreement.

2.2 The User who has created an application for an exchange operation must make payment for it.

3. Mutual obligations of the Parties

3.1. Online service wcash.pw undertakes the following obligations:

3.1.1 Provide conversion of electronic money according to the created application and adhere to the standards established by this Agreement.

3.1.2. Provide information and technical support to the Users during the consumption of services provided by the Online Service.

3.1.3 Guarantee the confidentiality of information regarding exchange operations (personal information of clients, time of transaction, amount) and transfer it to the Users who made the corresponding payments. If an anonymous payment system took part in the exchange process, such operation gets the status of "confidential" and is not subject to further disclosure.

3.1.4 Limit access of unauthorized persons to the data on making a payment.

3.1.5. Provide the User with discounts in accordance with the procedure established by the Agreement.

3.1.6 Ensure the transfer of funds to the User's or third party's account no later than one day after the receipt of the complaint in the situations listed in clauses 3.2.5, 5.4-5.6 of the Agreement. 3.2.5, 5.4-5.6 of the Agreement.

3.1.7 Keep secret and not disclose information on exchange operations, as well as personal data of the User of the Internet Service to third parties, except for the following situations:
- upon a lawful court decision at the location of the owner of the Internet Service;
- at the legal request of the competent authorities at the location of the owner of the Internet Service;
- at the request of the administration of any payment systems

3.2 The User undertakes the following obligations:

3.2.1. To transmit to the Online Service all accurate information to ensure the prompt execution of the exchange.

3.2.2 During the exchange operation, the user's contact information in the application must be specified correctly and available for communication. Otherwise, the service has the right to assign additional verification of the user, payment system account, card.

3.2.3 Provide true details of your e-mail address.

3.2.4. Create opportunities for receiving notifications from the system to e-mail. Provide access to the network by means of a computer or other device. To install anti-virus programs so that the connection with the Online resource was as secure as possible.

3.2.5. Fulfill the requirements of this Agreement.

3.2.6 Notify the administration of the resource, if the funds have not been fully or partially credited to the recipient's account. And also about all situations when there were circumstances specified in p. p. 5.4-5.6 of this Agreement. 5.4-5.6 of this Agreement. Notification must be sent to the administration no later than one month after the occurrence of the relevant incident. Failure to do so will result in the transfer of the disputed amounts to the Online Service account.

3.2.7 Observe the laws of their country of residence and citizenship.

3.2.8. Not to violate the requirements of regulatory acts that establish the peculiarities of online exchange.

3.3 The rights of the online service wcash.pw:

3.3.1. To stop the operation of the service temporarily for troubleshooting and modernization.

3.3.2 Stop the transaction if there is a request from the competent authorities, partners or a complaint from the User about fraudulent actions. The exchange is stopped for the time necessary to clarify the situation.

3.3.3 Establish a system of discounts for exchange operations at its own discretion. The exchange discount is not taken into account if the exchange service does not make profit on the application, i.e. the exchange percentage is negative or equal to 0.

3.3.4 Set and change commissions for exchange operations.

3.3.5. Restrict a potential User in access to its services without explaining the reasons for refusal.

3.3.6. If an error is made during the exchange process, the Online Service has the right to require the User to confirm the transaction by means of communication, e-mail, screenshot of the virtual wallet.

3.3.7 Terminate the conversation with the User who behaves inadequately or restricts the employees in obtaining the data necessary for solving his/her issue.

3.3.8. Block the payment in cases stipulated in p. p. 5.4-5.6 of this Agreement. 5.4-5.6 of this Agreement or the Regulations.

3.3.9. Block the transfer and do not return the money until the User's identity is identified.

3.4 The security service of the service has the right to freeze the client's application if he/she has received unlawful enrichment in any way in this or third-party exchange service and is on the list of debtors, until the reasons are clarified and the exchangers reimburse the losses incurred by this user.

3.5 The exchange service reserves the right to revise the terms of remuneration in the referral program.

3.6 The online service has the right to suspend the operation in case of identification of the client's purpose of making profit on the difference of exchange rates of the exchange service. In this case the request is blocked until the administration of the service clarifies the circumstances.

3.7 The Service has the right to recalculate the rate fixed on the application in case of:
- a long delay in the receipt of funds from the client to the service, due to a delay on the part of a third-party service;
- the client has specified the minimum commission fee for the transaction, which led to a long delay in the receipt of funds to the account of the service.

4. Services provided

4.1. Wcash.pw conducts exchange transactions of electronic money of any payment systems, both different cryptocurrencies and with the participation of various banks, payments to which can be made from third-party payment systems.

4.2 The online service is not authorized to verify the existence of the User's rights to the funds involved in the exchange.

4.3 It is prohibited to use the Online Service as a satellite or subsidiary, as well as employees of other exchange services to perform conversion and exchange operations. Detection of this fact will result in freezing of funds for up to 30 days from the moment of fulfillment of the verification requirement.

5. Regulations of exchange operations

5.1 The exchange begins upon the transfer of money from the User.

5.2 The exchange is considered completed after the money is transferred to the details provided by the Customer.

5.3 The User has no right to cancel the transaction after it has already started or to demand a refund of the funds transferred for the exchange.

5.4 If the User has transferred an amount that does not match the amount specified in the exchange, the Online Service has the right to stop the operation. Upon the User's request in accordance with clause. 3.2.5 the Online Service exchanges the actually transferred amount taking into account the exchange rate current at the time of the transaction.

5.5 If an incorrect account is specified, the exchange is not performed. The money is returned to the User at his/her request on the basis of clause 3.2.5. At the same time commission fees are charged, as well as a fine - 3% of the transfer amount.

5.6 If the User corrected the payment amount or made a payment from someone else's account, the Online Service has the right to block such payment. The refund is made at the User's request on the basis of clause 3.2.5. with withholding the payment system commission and a 3% penalty.

5.7. If the User has transferred a larger amount and its difference does not exceed 10% than specified in the application, the Online Service, on the basis of these rules, receives an undeniable additional benefit from the transaction, otherwise recalculation is mandatory at the current rate.

5.8 If the User exchanges in the direction of Bitcoin cryptocurrency, it should be borne in mind that transactions in this network take from 15 minutes to several days. This in no way depends on the wcash.pw exchanger and it cannot influence the situation or speed up the transaction processing.

5.9 .Receipt of funds in the direction of Visa/Master Card can be up to 5 (five) banking days.

5.10. The Customer undertakes to make payment on the application within 15 minutes, otherwise the application can be deleted or recalculated at the current rate.

5.11. The user of the service agrees that if the amount of the exchange operation was sent by him in 10 (ten) times less than specified in the application, the Online Service has the full right to freeze the application and recognize it as fraudulent and not subject to execution, the funds received on the account of the Executor are not subject to return and exchange. If the Customer can prove that he did not pursue malicious intent and pass full verification of identity, then in this case the Executor will charge up to 10% of the fine from the amount of the receipt.

5.12. If there is no floating rate in the direction of exchange, the Service is obliged not to recalculate requests for exchange operations during 45 minutes from the moment of creation of the request. In this case, the funds sent to the account of the Service from the User must reach in the time specified in these rules, pass the required number of confirmations and be accepted without possible blocking by AML-check. Upon expiration of 45 minutes and absence of crediting of funds to the details specified in the application, the Service reserves the right to recalculate at the current rate.

5.13. If there is a floating rate in the direction of exchange, it is recalculated only in the direction of the cryptocurrency price drop. The Executor is not responsible and does not bear responsibility and expenses for the delay of the transaction on the part of the client.

5.13.1 The final fixation of the exchange rate consists of two stages:
1. when reaching the required number of confirmations in the network necessary for crediting this or that cryptocurrency, these values are set in each direction of exchange individually and correspond to the actual parameters to be reflected on the balance;
2. after the final stage of conversion of all funds received on the account of the service, which is carried out manually or with the use of special bots.
The maximum time for the final conversion and rate fixation after the first stage is no more than 5 (five) minutes.

5.14. Online service wcash.pw is created to profit from exchange operations and conversion of funds in various payment systems.

5.15. The User agrees with the fact that in case of large exchange amounts, which may affect conversion and quotes, the payment will be made less than initially calculated in the application for exchange.

5.16. The online service wcash.pw guarantees the appropriate amount of payment in the created application in case of negative fluctuations in the exchange rate or in case of cryptocurrency price growth.

5.17. If the application is suspended for the time of AML-checking and its further unfreezing, the recalculation must correspond to the current exchange rate of the service, subject to its decrease. If during the time of freezing of the order, the rate has increased, the service is not obliged to compensate the difference and make recalculation.

5.18. If the transaction is credited during non-working hours of the exchange office, the recalculation and payment is made on the working day from the moment of opening of the Service. In case of both floating and static exchange rates, the minimum value in the fluctuation chart of the title sign is taken, i.e. the recalculation of the order is made only in the downward direction for the entire moment of its existence.

5.19. At the end of working hours, the exchange service uses protection, which interrupts the automatic execution of orders in some areas of exchange, due to disputes, clause 5.18 of these rules begins to apply.

6. AML policy

6.1 Wcash.pw uses "hot" wallets on exchanges, each transaction passing through such a wallet is checked, when AML-checking of the transaction sent by the client shows a significant risk, our partner stops it and blocks its receipt to the details of our service. The transaction must not exceed 70% of the risk.

6.2 In case of application suspension, the User is obliged to undergo extended verification by providing:
1. A photo of one of the documents (passport, ID card or driver's license);
2. Selfie with this document and a sheet with today's date and signature handwritten on it.
Also, fully answer the following questions:
- Through which platform did the funds come to you? Provide screenshots from the withdrawal history of the sender's wallet/platform, as well as links to both transactions in explorer;
- explain what service the funds were received for;
- how much the transaction was for, as well as the date and time of the transaction;
- which contact person did you use to communicate with the sender of the funds? Provide all screenshots of correspondence with the sender, where we can see confirmation of sending the funds.
Also additional documents or screenshots may be requested for extended verification of the User, as each case of blocking is considered individually and may require additional guarantees of non-involvement of the person in illegal actions.

6.3 The Service does not provide additional services to analyze the future transaction and does not answer the questions of Users related to the possible risk of the transaction of exchange or conversion of funds. If there are doubts about the purity of cryptocurrency, the User should independently check the degree of risk on open specialized sites.

6.4 The User reserves the right to refuse verification, but this will mean a voluntary loss of funds, as there will be no grounds for our partner to unblock them.

6.5. The User has the right to apply to the court to unfreeze the funds, and the service is obliged to give the data of the exchange and transactions, including evidence of blocking the received amount, for recourse. All court claims of the User by way of recourse must be redirected to the source of blocking the funds - the exchange.
If by court decision the return of title units will be made by the exchange, through the exchange service, the latter will make the return minus 10% of the received amount, as well as other network commissions. The amount of the withholding interest is determined by the damage caused by the user to the exchange service.

6.6 If during the period of freezing of the title units, a request from the police or court to seize the funds was received, the funds will be transferred to law enforcement authorities in full and cannot be returned in the future.

6.7 All information of Users on the application is confidential, however, for high-risk transactions online service wcash.pw will report and cooperate with the authorities of the countries where illegal transactions were carried out.

7. Responsibilities of the Parties and guarantees of the Online Service

7.1 The wcash.pw Exchange Service is not legally liable for the consequences of improper use of the service or for any mistakes made by the User while filling out the application for virtual currency exchange. The payment is not canceled even if the money was sent to the wrong account.

7.2 The Online Service does not pay for damages resulting from the loss of performance of the equipment as a whole or its individual parts, which are used by the User in the course of the exchange.

7.3 The Online Service is not responsible for delays in payment or inaccuracies in the payment process, which occurred due to the actions of banks or payment systems. The Exchanger is not responsible for the subsequent after the exchange operation, possible blocking of the User's bank cards and payment system accounts.

7.4. Wcash.pw is not responsible for the User's costs and losses resulting from the User's misconceptions about the rates, favorability of the exchange or other subjective moments.

7.5 The online service wcash.pw does not compensate the costs caused by delays or errors in the exchange process.

7.6 The User confirms the existence of legal grounds for disposing of the funds involved in the exchange.

7.7 All losses of third parties resulting from the use of the Online Service resources by the User are compensated by the latter in full, at the expense of refunds and deductions from future applications.

7.8. The User guarantees that he/she uses the exchange service to convert his/her own funds and does not specify in the applications the details of third parties for payment of goods and services. Otherwise, all losses or errors even on the part of the service are compensated by the User in full, at the expense of voluntary refund or deduction of amounts from future applications.

8. Refund

8.1. The refund can be at the request of the User, before the execution of the request, if no restrictions are imposed on the User or if no requirements for verification of identity or payment system are made. In this case the refund is minus 5% of the exchange amount and the payment system commission.

8.2 The online service may voluntarily refuse to fulfill its obligations to perform the order for conversion of funds, if there are reasons not to carry out this application, such reasons are confidential and not subject to disclosure. In case of voluntary refusal the online service shall charge a fee for the reverse transfer in the amount of 5% of the exchange amount and the payment system commission.

8.3 If the online service for force majeure circumstances can not make the conversion of funds within 24 hours, the refund is made without any deductions and commissions, in full.

8.4 The refusal of the user to pass the verification of the card, identity, wallet, payment system and other does not provide for the return of funds, but by voluntary agreement the return may occur minus 20% of the amount of the exchange and the payment system commission.

9. Procedure for changing the terms of work

9.1 The Administration of wcash.pw has the right to make changes or additions to this Agreement at any time. They take effect and become effective after they are publicized on the resource.

10. Force Majeure

10.1 In the event of insurmountable circumstances, the Parties shall be released from liability for failure to fulfill or untimely fulfillment of the terms and conditions of this Agreement. Force majeure means war, terrorist attack, fire, flood, riots, hacker penetration, acts of local authorities. They also include power failure and lack of access to networks, including Internet and communication services.

10.2 Upon termination of force majeure, the Service is obliged to contact the User to settle outstanding obligations.

11. Order of exchange operations

11.1 The Online Service may not be used for illegal operations. The User agrees to be held liable for the attempted exchange of doubtful funds, in accordance with the norms of the state, within the limits of which the violation was committed.

11.2 If the illegality of the payment is proved, the Online Service has the right to provide information on the User and his/her application, based on the requirements of law enforcement agencies, courts, payment systems, exchanges, including acquiring, as well as the injured party.

11.3 Bank transfer is possible within the Internet banking of the payment system. If the application was made through a bank operator or ATM, the money shall be returned to the User within 24 hours. When transferring to a Sberbank card, the User must pay the necessary commission when making a bank transfer. The refund is made only upon verification by the security service of the sender of the transfer.

11.4 The Online Service does not accept funds from third parties. The use of other people's accounts, online banking is similarly prohibited.

11.5 The User accepts the Agreement in full by activating the "Proceed to payment" button.

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